Workshop On Customer Involvement


Monday 21 May, 2001, Sardinia, Italy

XP2001 Satellite Event


Active customer involvement is crucial to any software development project. For that reason, extreme programming (XP) insists on an on-site customer, who has many different tasks: Success of an XP project strongly depends on the way in which the on-site customer is able to fulfill these roles.

Compared with an XP developer, the on-site customer only has a small bag of methods and techniques he can use to deal with the various problems he may encounter. For improving the design, for example, the XP practitioner has a catalog of smells and refactorings available that enable him to recognized danger signals and attack them in a systematic manner. Similarly, the on-site customer would be much helped by explicit guide lines, smells of danger, ways to deal with recurring problems, and so on.

The purpose of this workshop is to bring together people interested in customer involvement in software development projects, in order to share experiences and collect guidelines for successful customer involvement.


Workshop topics include, but are not limited to:

Format and Participation

The workshop will be lively, entertaining, and full of discussion. The duration of the workshop will be half day (from 09:00 until 12:30, followed by a lunch Italian style). The number of participants will be limited to 20.

You can participate in three ways:

During the workshop, experiences, ideas, and best practices will be collected into a short workshop report.


You can register by sending an email to Since the number of participants is restricted to 20, it is advisable to register as early as possible. If the workshop gets overbooked, writing and presenting participants will be given preference to attending participants.

Attendance is without cost, but participants must also register for the XP2001 conference (early registration is before April 15).


More Information

Arie van Deursen
P.O. Box 94079
1090 GB Amsterdam
The Netherlands

Arie van Deursen
Last modified: March 27, 2001